Shipping & Returns

At Dunes Highway, we understand that great service doesn’t end when you click “Order.” That’s why we’re dedicated to providing fast, reliable shipping and a hassle-free return process, ensuring your experience with us is just as premium as the products we deliver.

Same-Day Shipping Promise

We’re proud to offer Same-Day Shipping for all orders placed before 2:00 PM Eastern Time, Monday through Friday.

Order by 2 PM ET — Your order ships the same day!

This means your items are quickly packed, processed, and handed over to the carrier so they’re on their way to your doorstep as soon as possible.

Order Processing & Delivery Times

  • Processing Time: All orders are processed within 1–2 business days. Orders placed before the 2 PM ET cutoff are shipped the same day.
  • Shipping Methods: We offer standard shipping through trusted carriers such as USPS, UPS, and FedEx.

Estimated Delivery Time:

  • Standard Shipping: 3–7 business days (depending on your location)
  • Expedited Shipping (if available): 1–3 business days

Note: Orders placed on weekends or public holidays will ship on the next business day.

Shipping Costs

  • Shipping rates are calculated automatically at checkout based on your shipping address and order weight.
  • We occasionally offer Free Shipping promotions. Keep an eye on our banners or sign up for our newsletter to stay informed!

Tracking Your Order

Once your order is shipped, we’ll email you a tracking number so you can monitor your package every step of the way.

You can also track your order through our website or directly on the carrier’s tracking page.

Returns & Exchanges

We’re committed to making sure you’re 100% satisfied with your purchase. If something isn’t right, our flexible return policy has you covered.

Return Policy

Returns are accepted within 30 days of receiving your order.

Returned items must be:

  • Unworn and unused
  • In their original packaging
  • With all tags still attached

Returns are not accepted for:

  • Final sale items
  • Gift cards
  • Items damaged due to misuse or wear and tear

How to Initiate a Return

To start a return or exchange, simply:

  1. Email us at info@duneshighway.com with your order number and reason for return.
  2. Our team will send you a Return Authorization Number (RAN) along with instructions.
  3. Send the item back to us using the method of your choice.
    (Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.)
  4. Once we receive and inspect your return, we will issue your refund or exchange within 5–7 business days.

Exchanges

Need a different size or color? No problem!
Just let us know when you contact us for a return, and we’ll be happy to assist you with an easy exchange, subject to availability.

Important Notes

  • Original shipping charges are non-refundable unless the return is due to a mistake on our part.
  • Returned items must be received in resellable condition to qualify for a full refund.
  • We do not currently provide prepaid return labels unless the product arrives damaged or incorrect.

Need Help?

We’re always here to assist you before and after your order.
For any questions about your order, sizing, returns, or shipping, contact us at:

Email: info@duneshighway.com
Support Hours: Monday to Friday, 9 AM – 5 PM (Eastern Time)

Thank you for choosing Dunes Highway.
We’re honored to be part of your journey, and we’ll do everything we can to make it exceptional.