FAQs
Below are some of the most commonly asked questions by our customers.
If your question isn’t listed here, feel free to email us at info@duneshighway.com — we’re happy to help!
📍 Address: 3221 West Dunes Highway The Pines. 46360.
What sizes do you offer?We offer a wide range of sizes from XS to XXL across all clothing items.
Please refer to our detailed Size Chart for accurate measurements and fit guidance.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number.
You can use this number to track your package via our website or directly through the carrier's platform.
What is your return policy?
We offer a 30-day return policy on all items.
If you’re not completely satisfied with your purchase, you can return it for a full refund or an exchange.
How do I make a return or exchange?
To start a return or exchange:
- Contact our customer service team.
- You’ll receive a Return Authorization Number along with step-by-step instructions.
Do you offer international shipping?
Yes, we ship to many countries worldwide.
Shipping fees and delivery times may vary depending on your location.
What payment methods do you accept?
We accept a variety of secure payment options, including:
- Credit/Debit Cards
- PayPal
- Other methods are listed at checkout
Are your products sustainable?
Absolutely. We are deeply committed to sustainability and use eco-friendly materials and responsible production processes.
You can read more about our practices on the Sustainability section of our website.
How do I care for my clothing?
Each item comes with care instructions on the label.
You can also find more detailed care guidelines under each product’s description on our website.
Can I cancel or modify my order after it’s placed?
If you need to cancel or change your order, contact us as soon as possible.
We’ll do our best to accommodate your request, provided the order hasn’t been processed yet.
How can I contact customer service?
You can reach us anytime at:
📧 Email: info@duneshighway.com
We’re available Monday to Friday, 10 AM - 7 PM